Digital Banking Transformation with Essential Eight Services: With Special Reference to Artificial Intelligence

Abstract

The pandemic has brought a tremendous change to our lives, in the aspects of digitization. One of the major reforms is the adoption of the essential eight technologies used as a service provider in almost all sectors. The automated services consist of Artificial Intelligence (AI), Augmented Reality (AR), Blockchain, Drones, the Internet of Things (IoT), Robotics, 3D printing and Virtual Reality (VR). India was completely manual in its operations until the recent past and gradually we have adopted technology in all blocks of life. We have grown into a technologically independent economy over the past decade to adapt to changing conditions. For the need of the hour banking industry has adopted the eight essential technology services to provide a better banking facility for its customers. The adoption of mechanization of the work has led to digital transformation in the banking sector. There is a spectacular digital transformation in the banking sector as they have come up with digital payments, cash deposit machines, passbook kiosks, robots in bank branches to guide customers and other automated services which provide customers with convenient banking opportunities yet the challenges are galore.

Keywords: Artificial intelligence, Automation, Banking sector, Robotics.

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