Role of HRM Practices in Telecommunication Sector: A Comparative Study between Public and Private Company

Abstract

India’s telecommunication services have become one of the fastest growing businesses in the world (Forbes.com, 2011). As per TRAI (2021) data, India’s telecommunication network is the second largest in the world by number of telephone users (both fixed and mobile phones) with 1179.49 million subscribers as on 31 January 2021. India has the world’s second-largest Internet user-base with 747.41 million broadband internet subscribers (TRAI, 2020). Telecom sectors play a vital role in providing support for social and economic growth while transforming multiple sectors such as IT, insurance, education, health, etc. This study focusses on human resource management practices in the public and private telecom company. The main aim of this research is to compare the existing HRM practices in BSNL and Airtel. In order to achieve the objectives of the study, three hypotheses were developed and tested using independent t-test. A pre-structured questionnaire was designed to collect data of employees’ views on HRM practices in public and private companies. A total of 84 respondents (BSNL=62, Airtel=22) has been considered using convenient sampling method. The findings of the study reveals that human resource practices in private telecom company are well planned, adequate and effective for employees compared to the public sector company. The findings can be used by telecommunication sectors to improve the welfare and management of employees in their company. This study shows the importance of HRM in the achievement of organizational goals and objectives.

Keywords: Development, Performance appraisal, Public and private telecom company, Quality of work-life, Training and development.

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