Abstract
Over the past few decades, the nature of employment has altered significantly in numerous industries. Today’s organisations view employee job satisfaction and job stress as two crucial workplace challenges. According to recent studies, 50–60% of all missed workdays are due to occupational stress (Naser Hoboubi). When there is a mismatch between the demands of the job and the workers’ abilities, resources, or needs, work-related stress is seen to be damaging when physical and emotional reactions take place. The majority of researchers concur that stress at work can be influenced by workplace circumstances. Hazards that are physical and psychosocial are separated among these elements. The presence of physical risks at work may cause worry, which in turn fuels the occurrence of job-related stress. Factors relating to work design, organisation, and management are among the psychosocial hazards. High levels of work stress are associated with low levels of job satisfaction. Job stressors are predictive for job dissatisfaction and a greater propensity to leave the organization.
Stress at work is a key component of job satisfaction. Workplace stress can serve as a motivator by encouraging creativity and fulfilment, which eliminates monotony. When stress acts as a negative influence, it causes hostility and low job satisfaction. Employees that are happy at work may be less vulnerable to stress.
They thought that contentment and production were related in a cause-and-effect manner. This provided an explanation for why businesses strove to raise employee performance in various ways. These two elements—work-related stress and job satisfaction—could negatively affect a team’s productivity and, as a result, drive up a company’s expenses. From the perspectives of employment and economy, the hotel sector is a significant one in India. There are crucial positions in the hotel sector, including those in housekeeping, maintenance, food preparation, and F&B service. In this field, employee safety and productivity may suffer as a result of occupational stress and unhappiness. Given the above, since there is little study on such issue among restaurant employees, the present study was carried out to investigate factors affecting job stress & its influence on service performance & job satisfaction (A Case Study of Entry Level Staff of Mosaic Restaurant of Crowne Plaza Pune City Centre).
Keywords: Exploratory Analysis, Factors, Job Satisfaction, Stress, Service Performance, Influence
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