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Environmental Management Practices in the Hotel Industry for Eco Tourism & Its Sustainability

ATITHYA: A Journal of Hospitality

Volume 2 Issue 1

Published: 2016
Author(s) Name: Ajay Kumar Mithilesh Rai | Author(s) Affiliation:
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Abstract

As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability & Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.

Keywords: Innovative Green Practices, Guest Satisfaction, Service Quality

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