Impact of Artificial Intelligence on Guest Stay

Abstract

In recent times hotels have embraced innovative AI services to enhance the guest experience. These services encompass a wide range of applications, from automated check-in and check-out processes to AI- powered chatbots that provide instant responses to guest inquiries. Moreover guests can access and share their experiences with these AI services through online reviews, social media platforms and travel websites. Through this study the guest has accepted the new change in hospitality industry and has positive impact on their stay in hotels. Researcher talked about the positive aspects of technology; could do in addition to the negative. We also keep updated on what is new in the world of artificial intelligence. There are always new things happening with AI, just as there are new gadgets and apps. This research has answered the questions, How does AI affect guests when they stay in the hotel? Do guests appreciate it when AI is used to enhance their stay in a hotel, or do they disagree with it? We asked the guests about their preference. This research suggests that, it was noticed health had been a significant concern and as a result many activities smoothly transitioned from in-persons to online ones, guests wanted to do more things by themselves online, rather to interact with people. They may also be more concerned with being healthy and safe. As a result, this research helps us understand comprehending the necessity of Artificial Intelligence on guest experiences in the current scenario.

Keywords: AI (Artificial Intelligence), Pros & Cons, AI Services, Guest Satisfaction, Preferences, Reasons

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