To Study the Training Program Implemented by the Housekeeping Department for Onboarding Staff in a Post Pandemic World and its Impact on Employee Motivation

Abstract

In any industry, recruitment, training and effective onboarding of a new staff is considered to be a challenging task. In the backwash of the coronavirus pandemic, however, the industry is now found in completely new landscape. The old followed practices for recruiting and training are no longer effective enough. There is complete new set of requirements established by the COVID-19. Post the outbreak of pandemic, hospitality industry has witnessed a drastic change. Sudden lockdown and prolonged closure of the hotels has made the employees of the industry suffer a lot. From a busy working day to a day without any work has been a very unpleasant transition for everyone. However, post unlock hotels have started their operations slowly following all the new normal implemented post COVID-19. Imagine, a crisis to forces hospitality industry to change their way of operations almost overnight. Notwithstanding initial fears and anxiety, industry has realized that these changes in operations could be treated as a blueprint for upcoming years. This is what the industry leaders are finding across the globe as they respond to the COVID-19. Housekeeping being a core department responsible for maintaining the upkeep of the hotel, is no longer responsible for just the cleaning jobs. The role has changed 360 degrees and the department has truly become a backbone of the hotels. In the difficult times of pandemic, staffs have reskilled and upskilled themselves to deal with this situation and create safe and hygienic environment for both staff and guest. Lot of training programs have been implemented vigorously before the reopening of hotels, making their staff ready to take up the new challenges. These training programs have helped the staff members keep their morals high and welcome guests with new energy and hope.

Keywords: Pandemic, COVID-19, Hospitality Industry, Housekeeping, Training, New Normal

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