Human Resource Planning for Hospitality Industry of Southern Rajasthan: Challenges and Issues

Abstract

In a country like ours, where lack of adequate trained personnel is in abundance, where general education is still in the files of planning, are human beings capable of doing their jobs properly, willingly and with a smile? In many countries, the growth of tourism, as an industry, is severely limited by the lack of adequately trained personnel. Where the industry has developed in spite of this constraint, the quality of service provided to the visitor has frequently been the casualty. The basic objective of this study is to evaluate the present scenario of human resource planning in Rajasthan and the challenges and issues faced for producing professionals. Today, Rajasthan is attracting tourists from all nooks and corners of the world as well as from all parts of India. Some of the tourism products of Rajasthan have become internationally famous and popular among the tourists such as Palace-on-Wheels, Heritage -on-Wheels, Heritage Hotels, Camel Safaris, Pushkar Fair, Desert Festival, Palace Hotels and Wild life Sanctuaries/National Parks. Recognizing the potential attractions that Rajasthan has to offer to domestic and foreign tourists, tourism was declared industry in Rajasthan in the year 1989-(Tourism policy, 2001) After exploring thorough review of literature, the following research gap was identified. Very few studies are carried out on human resource planning of hospitality industry. Thus, the present study was undertaken with the following objectives- 1. To find out the challenges in hospitality industry of Southern Rajasthan. 2. To explore problems and prospects in the way of human resource planners. The study was carried out in five districts of Rajasthan namely, Udaipur, Chittorgarh, Banswara, Rajsamand and Dungarpur. A well structured questionnaire was framed and was administered on Human Resource Heads of hotels of different categories, tour and travel companies and aviation sector. The data collected was statistically analyzed using various tools.

Keywords: N. A.

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