Contentious but Not Optional: Linking Inclusive Workplace to Organizational Outcomes

Abstract

With the advent of globalization, organizations have started experiencing the presence of diverse workforce, which compelled the researchers to explore this challenging facet of human resource management. Undeniably organizations that wish to thrive and compete with others will require to have managers and employees, who are not only skilled and aware of diversity, but also believe in inclusion. A diversified workforce if nurtured with an inclusive culture will make an organization more agile, creative and accustomed to needs and preferences of customers. Present paper reinforce that feeling of inclusion among diverse workforce boosts better decision-making, increased imagination, novelty, on the one hand while feeling of exclusion result in undesirable outcomes in the form of conflict and in extreme situation employee turnover. The study appraises the association between inclusive workplace and organizational outcomes in the form of organizational commitment and citizenship behavior, job satisfaction and intension to leave. Furthermore, a conceptual framework is developed and suitable propositions are stated.

Keywords: Workforce Diversity, Inclusive Workplace, Organizational Outcomes

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