Impact of Emotional Intelligence on Job Satisfaction at Globus India Ltd.
Published: 2012
Author(s) Name: Deepa Nair, R. Gopal, C Babu
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Abstract
The Impact of the affective component of Emotional Intelligence on
Job Satisfaction becomes very interesting especially when we are
talking about the frontline employees who are the visible face of the
organization. The frontline retail staff are the first point of contact
for the customers. They can be considered to be doing emotional
labor as they are dealing in and out with the whims and fancies of a
continuous stream of customers. In this context it would be
interesting to study whether a high Emotional Intelligence leads to
job satisfaction for the employee or not? The person -Job fit has to
be considered so that the frontline staff can convert the footfalls in
the retail outlet to actual sales. No study has been conducted in this
area so this research paper endeavors to find out this missing link.
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