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Nature of Business Process Outsourcing and its Relationship with Employees Vulnerability To Stress

Drishtikon: A Management Journal

Volume 4 Issue 2

Published: 2013
Author(s) Name: Rupali Arora | Author(s) Affiliation: Associate Professor, Chandigarh University, Punjab, India
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Abstract

The multitude of ever evolving demands of a highly competitive work environment requires constant updating of knowledge and skills of employees in organisations to be able to function effectively. Coupled with this is the need to deal with uncertainties and ambiguity when one cannot rely on past experiences alone to tackle with the present problems. The resultant misfit between environmental demands and person’s ability results in stress. However, there is an increasing realisation that stress cannot be avoided and hence the next best alternative would be to gear oneself to not only manage stress but also to make the most out of it for realising one’s potential. Hence a better understanding of stress would be the first step towards coping with it effectively.

Keywords: Information Technology Enabled Services, Job Stress, Business Process Outsourcing, Domestic BPO and International BPO

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