Systemic Review of Patients Satisfaction for Effective Health Care Management
Published: 2014
Author(s) Name: Sarita Kumari |
Author(s) Affiliation: Professor, SIES College of Management Studies, Navi Mumbai, Maharashtra, India
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Abstract
Purpose of the paper is to study and analyze the level of satisfaction
among adult patients which plays a vital role in effective and efficient
management of health care services and thereby driving it towards
growth. The research design adopted for this study is exploratory in
nature. Hypotheses are formulated and proved. The researcher makes use
of convenient base to select the required number of samples. The primary
data are collected through the distribution of structured questionnaires
to adult patients. Literature outlining fundamental aspects and role of
management of services in health care sector is summarized, serving as
a foundation for reviewing the potential value of patients’ satisfaction
in strategic role as methods for enhancing organizational effectiveness
in competitive environment. Patients’ satisfaction play a vital role in
managing services and thereby empower the organization by strengthening
its interface with external system. This in turn helps in driving the business
for excellent growth and achievements.
Keywords: N.A.
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