A Study of Quality of Life, Safety of Food Delivery Boy and their Role in Gig Economy

Abstract

The online food delivery industry has boomed in recent years (Statista Reports, 2018). Many ’gig economy’ food delivery services have launched and become increasingly popular, e.g., Uber-Eats in the United States and Grab Food in South Asia. In India Swiggy and Zomato have been playing crucial role in online food delivery services. During the COVID-19 pandemic, there has been a significant rise in the demand for online food delivery services (Ali et al., 2021). With the help of technological developments in telecommunication and geo-location, customers can order food via online platforms and have their food delivered to any location within the shortest time possible (Su et al., 2022). Meanwhile in delivering the food there are a lot of challenges faced by the delivery boys. There is a lot of issues that have already been discussed in the earlier research regarding the safety concern of the delivery personnel. In this study the objective is to assess the quality of life of food delivery personnel, their safety and their role in gig economy. The study is based on descriptive analysis using quantitative analysis. The study also proposes a model for the safety of gig workers. The data collected from the delivery professional in different parts of Uttar Pradesh.

Keywords: Quality of Life, Perceived Safety risk, Gig Economy

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