Digital Wallets and User Attitude: The Rise of FinTech
Published: 2021
Author(s) Name: Vishal Kamra, Sony Thukral |
Author(s) Affiliation: Amity School of Business, Amity University, Noida, Uttar Pradesh, India.
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Abstract
The finance industry is experiencing a relatively new dose of refined competition. Startup firms, specifically, are showing more interest in jointly working with technological giants in the market, to bring about the required catalysts of the FinTech Revolution. The conceptualisation of FinTech began its journey by first venturing around in mobile payment, money transfers, crowd-funding, P2P (Peer-to-Peer loan settlements), purview of block-chain, crypto-currency, and to an extent, certain areas of robo-investing through simulation. All these domains have been existing for quite some time now, but there is yet another aspect that should not be left unnoticed. Increased consumerism has led to several companies trying to revise their customer experience. FinTech is highly associated with the concept of customer experience. This paper shall elucidate the fundamentals of FinTech from a practical perspective, and also draw an understanding on the attitude of users of mobile wallets and digital payment apps, and their practices as far as online transactions are concerned.
Keywords: FinTech, Digital Payment Systems, Digital Wallet, Online Payments
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