e-Governance in India: Issues and Challenges

Abstract

Human resources are the driving force of any organization. The employee workforce, as the main drivers, remain in the ‘supply side’ of e-Governance applications. Therefore, they need to be equipped with the right aptitude (skill), perception (understanding), attitude (desire), and the motivation to move toward changes. e-Governance involves the application of Information and Communication Technology by government agencies for information and delivery of services to citizens, businesses, and employees. This paper focuses on certain HR issues in e-Governance. It makes a case in favor of implementing thoughtfully designed Human Resource Management strategies in consonance with the changing organizational and employee needs. Application of ICT also makes it essential for an organization to become a learning organization, as these technologies are characterized by continuous change. An attempt is made to investigate the preparedness of employees of Berhampur University, particularly with the entry-level, mid-level, and senior-level employees, to provide a general insight into their levels of aptitude, awareness, and attitude toward e-Governance. It also explores the preparedness, and how the employees of Berhampur University show considerable support for e-Governance with their interest and adaptability to new technologies, and their levels of awareness and attitude toward e-Governance. The study also explores the low level of ICT aptitude. Besides, use of ICT by the official employees is often limited to word processing and other relevant applications.

Keywords: e-Governance, ICT, Human Resource Management, Aptitude, Awareness, Attitude

View PDF