E-HRM Practices in Indian Small and Medium Hospitality Enterprises: An Empirical Study

Abstract

Recently the government has recognized and appreciated small and medium size hospitality enterprises (SMHEs) as a socio-economic tool for the development especially in terms of GDP, social upliftment and employment generation in the country. However, globalization has created both opportunities and threats for the local entrepreneurs. Many multi-level transformations were needed, so they will be able to adapt in the new technological era. Indeed, the COVID-19 is the most demoralizing one and still damaging the world and has also forced organizations to change business models. In most cases these transformations had several difficulties to be accepted by Indian SMHEs. The aim of this paper is to investigate and report the importance and usage of E-HRM in Indian small and medium hospitality enterprises and to identify the major barriers that are experienced by Indian SMEs in the hospitality industry in their efforts to adopt E-HRM practices in their businesses. Empirical data were collected through a structured questionnaire over 385 Indian small and medium hospitality enterprises. The findings suggested that e-HRM practices have a great impact on different firm’s aspects especially on cost reduction and service quality improvement. Further results indicate the major obstacles for application of e-HRM practices in Indian SMHEs relating to ownership & size characteristics and extensive high cost.

Keywords: E-HRM, Small and Medium Scale, Hospitality Enterprises, India

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