Gap Analysis: Comparison of Job-Related Attributes Between Importance and Satisfaction
Published: 2013
Author(s) Name: Chang Lee |
Author(s) Affiliation: Dept. of Recreation, College of Communication and Edu., California State University, Chico
Locked
Subscribed
Available for All
Abstract
Employees have their own perceptions or attitudes about many aspects of work itself, and their own satisfaction with job or
non-work-related attributes. Job satisfaction has been widely studied by many researchers and practitioners. This study surveys selected
work-related attributes to help hoteliers improve work environments. This study initially identifies the level of importance on work-related
attributes and the level of satisfaction with those attributes among hotel workers. Whether differences exist between the levels of importance
of work-related attributes and satisfaction with those attributes is also explored. The purpose of this study is to identify how hotel workers
perceive their work environments and identify areas that need more attention from hotel managers. Based on the purpose of this study,
work-related attributes are measured according to the level of importance and the level of satisfaction. The study indicates that hotel workers
consider their work environments, in terms of who they work with; to be well provided; however, work-related expectation, in terms of what
they receive for their work, has not met their expectations. This study finds supervisor’s friendlessness, job security, and pay are top three
most important.
Keywords: Job Satisfaction, Work Attributes
View PDF