Occupational Safety and Health of Hotel Housekeeping Employees: A Comparative Study

Abstract

The hospitality industry is one of the worlds largest industries, employing 200 million people and generating more than 10 percent of global GDP. But hospitality players have difficult challenges to meet such as employee retention, training, the high turnover rate of employees, and meeting high health and safety standards. The fast paced environment of hotel industry includes a range of tasks and jobs that pose different risks and can be rife with workplace health and safety hazards. With the high number of young employees employed throughout the industry ensuring each employee should be adequately trained to lead safe and healthy life. Occupational safety and health practices are significant area of concern in this rapidly growing hotel industry. Effective safety and health practices leads to positive employee performance and satisfaction. The aim of this study is to understand occupational health and safety practices in Housekeeping department of Indian hotel industry. Keeping in view the same the present research paper covers the issues related to employees facing in housekeeping department of hotels in India. The results inferred that level of execution of OS&H practices were poor in housekeeping department and study also found the difference in execution of OS&H practices among Indian hotels on the basis of star categorization.

Keywords: GRA Guest Relation Assistant, QWL Quality of Work Life, OSH Occupational Safety and Health

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