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Purchase Intention of Indian Consumers on Online Travel Buying Decision: A Comparative Study on Metro and Non-Metro City

International Journal of Hospitality and Tourism Systems

Volume 6 Issue 1

Published: 2013
Author(s) Name: Utkal Khandelwal, Naval Bajpai, Jai Prakash Sharma | Author(s) Affiliation:
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Abstract

The purpose of this paper is to find out the components of purchase intention towards online travel buying decision through literature and then develop a simple and precise model of online purchase intention. Further, this paper measures the impact of online purchase intention on consumer attitude and comparative study of understanding the same in metro and non metro customers in India. Since, Metro and non-metro customers are different in their consumer behaviour in many ways. The conceptual framework of factors affecting brand equity is developed by examining the theoretical foundation for online purchase intention. Linear regression and z-test was used to measure the impact of these attributes on consumer attitude and difference in metro and non-metro customers respectively. Purchase Intention towards online travel buying decision found high in metro as compare to non-metro consumers. Regression result between consumer attitude and online purchase intention clearly explain that the higher level of online purchase intention provide higher level of positive consumer attitude among customers of both the metro and non-metro city. Marketers have to understand the various components of purchase intention towards online travel buying decision in order to enjoy the substantial competitive and economic advantages.

Keywords: Purchase Intention, Consumer Attitude, E-commerce, Service Quality, Reference Group, Consumer Trust

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