The Impact of Spiritual Intelligence on Hotel Manager: Exploring the Mediating Effect of Job Stress and Job Satisfaction
Published: 2023
Author(s) Name: Farah Liyana Bustamam, Fakhrul Zaman Abdullah, Wan Khairuzzaman Wan Ismail, Abdul Razak Ibrahim |
Author(s) Affiliation: Sulaiman AlRajhi University, AlQassim, Saudi Arabia.
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Abstract
Purpose – This paper’s purpose is to investigate work stress’s effect on spiritual intelligence and job satisfaction in the hospitality industry.
Design/Methodology – In total, 363 hotel managers were surveyed from 4- & 5-star hotels in Malaysia. SmartPLS 3 was used for data analysis and to estimate the effect of the hypothesis.
Findings – The findings suggest that spiritual intelligence does affect job satisfaction while job stress has no effect on spiritual understanding and job satisfaction relationships.
Originality of the Research – This study helps to broaden the literature on hospitality management, especially in the field of spiritual intelligence and the relationship between stress and job satisfaction.
Keywords: Spiritual Intelligence, Job Satisfaction, Job Stress, Hospitality Industry
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