Assessing the Social Intelligence of Service Sector Employees in India
Published: 2018
Author(s) Name: Meghna Goswami |
Author(s) Affiliation: Faculty of Management Studies, University of Delhi, Delhi, India.
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Abstract
Social Intelligence (SI) is an important skill in a workplace setting as it enables employees to
maintain cordial relations, be good team players and resolve conflicts. SI is an important employee
trait that affects various work related behaviors like positive work attitude, job satisfaction
and management of organizational change. Thus, SI is a key employee trait to be studied within
the organizational context. With this point in view, this study aims to assess the SI level of employees
from three service sector industries – IT, banking, financial services and insurance (BFSI)
and hospitality. Results of the study indicate that employee’s SI level changes with work experience.
Keywords: N.A.
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