Competency Based Balanced Scorecard Model: An Integrative Perspective
Published: 2008
Author(s) Name: Swati Agrawal
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Abstract
In the current globalization
induced abrupt changes in business
environment human resource has
become the source of successful
corporate strategy. This study
emphasizes that human resource
and HR practices are the
foundation for achieving business
excellence in terms of ROI, market
share, employee satisfaction and
customer delight. The paper
explains the implementation of
Balanced Scorecard by developing
competencies in relation to values
of the organization necessary for
achieving business excellence.
Keywords : HR Practices, Balance scorecard
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