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Development of Managerial Competency Scale: A Telecom Sector Study

Indian Journal of Industrial Relations

Volume 54 Issue 2

Published: 2018
Author(s) Name: Rashmi Vaishya, Sumi Jha and Dinesh Kumar Srivastava | Author(s) Affiliation: Fellow Student (OB & HR), National Institute of Industrial Engineering (NITIE), Mumbai.
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Abstract

Managerial competencies engender employees’ effective job performance and are a great tool for exploring the unknown potential of employees through appropriate human resource practices. Measuring managerial competencies is a method of knowing the underlying characteristics of an employee and its conduciveness for a particular job. This study develops a scale to gauge the presence of managerial competencies in managers contributing in organizational growth. Telecom industry was selected for research and sample identified was its middle level managers of whom 108 were studied. Since these managers liaison between top and lower level employees, their competencies define organizations’ success. The Managerial Competency Scale measured Analytical Thinking, Interpersonal Relationship, Decision Making, Emotion Handling and Innovativeness.

Keywords: N.A.

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