Disruptive Technologies Transforming HR Service Delivery in the IT Industry - A Bibliometric Analysis
Published: 2025
Author(s) Name: LRK Krishnan, Murali Ramachandran, Swetha Babu and V Mahalakshmi |
Author(s) Affiliation: VIT University, Business School, Chennai, India
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Abstract
This study explores the current use of technologies in HR practices through scholarly articles in the Scopus database. It explores how advanced tools like artificial intelligence, machine leaning, augmented reality, and virtual reality can be used in recruitment, onboarding, training and development, performance management, compensation, employee engagement, and wellbeing. The bibliometric analysis provides an overview of disruptive technologies in HR service delivery within the IT industry. By examining 119 research articles published between 2007 and 2024, the study identifies emerging trends, key themes, and research gaps using the PRISMA framework. Artificial intelligence emerges as a central theme in the study.
Keywords: N.A.
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