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Employee Grievances Handling for Ambulance Staff at GVK EMRI, Gujarat

Indian Journal of Industrial Relations

Volume 51 Issue 2

Published: 2015
Author(s) Name: Babu Thomas & Sameer Pingle | Author(s) Affiliation:
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Abstract

A grievance is any discontent or feeling of unfairness within the work. Grievances at the work should be supported by the inspiration of employer-employee relationship and employment-related system. Existence of a credible process for prompt resolution of grievances is a major contributor towards employees trust in the management, which leads employee engagement. This study seeks to understand perception of employees about the effectiveness of grievance handling process followed by GVK EMRI, a labor intensive social project, for their dispersed manpower, ambulance crew and deployed 24X7 at various locations of the state. The result shows a bright future of GVK-EMRI at Gujarat as the employees are found to be loyal and committed to organization policies and procedures.

Keywords: N.A.

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