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Employee Interpretations of Change: Exploring the Other Side of the Resistance Story

Indian Journal of Industrial Relations

Volume 52 Issue 2

Published: 2016
Author(s) Name: Vaibhavi Kulkarni | Author(s) Affiliation: Indian Institute of Management Ahmedabad, Gujarat, India.
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Abstract

This study examines change resistance in Indian organizations by departing from change-agent perspective, and focusing on the employee interpretation of change. Change resistors were identified based on inputs from HR managers implementing change, following which indepth interviews were conducted with fifty-four such employees. The interviews were qualitatively analyzed to understand employee perspective. Findings revealed that employees may not perceive their actions as resistance and legitimize their behavior based on ideological reasons or their assumption that they are behaving in long-term interests of the organization. Poorly framed communication can lead to negative response towards the change, even if employees do not find the proposed change problematic.

Keywords: N.A.

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