From Reactions to Return on Investment: A Study on Training Evaluation Practices
Published: 2017
Author(s) Name: M. Srimannarayana |
Author(s) Affiliation: Professor, XLRI, Jamshedpur, Jharkhand, India.
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Abstract
Training evaluation continues to
be a challenge for workplace
learning and development professionals.
Based on the information
from 104 organizations
across the country, this study explored
the training evaluation
practices in India. The findings
indicated that when compared to
the past, significant progress was
made at different levels of training
evaluation such as reactions,
learning, job application, business
results and ROI calculation.
However, there was a declining
trend in the percentage of programs
taken up from reactions
level to ROI level. Lack of support,
resources, time, and cost
associated with evaluation, difficulty
in accessing right data,
and lack of expertise on the part
of learning professionals were
the main reasons for not evaluating
training at higher levels.
Keywords: N.A.
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