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Impact of Emotional Labour on Teaching Effectiveness: A Study of Higher Education in India

Indian Journal of Industrial Relations

Volume 47 Issue 4

Published: 2012
Author(s) Name: Niharika Gaan
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Abstract

Emotional Labour plays a significant role in the transformed system of higher education where in role of the academician is that of a service provider. Seminal work has been done in the area of Emotional Labour and its impact on teaching effectiveness in Indian context. This paper aims at investigating the impact of Emotional Labour on teaching effectiveness. Deep and surface acting are significantly explaining the teaching effectiveness. On the contrary automatic and variety of display are not predicting the teaching effectiveness significantly. Besides, factor analysis was performed to develop the scale on teaching effectiveness. The implications of results are discussed in detail.

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