Impact of Employee Engagement on Organizational Citizenship Behavior: Evidence from Indian Retail Industry
Published: 2020
Author(s) Name: Jnaneswar. K. |
Author(s) Affiliation: Associate Professor, CET School of Management, College of Engineering, Trivandrum, Kerala
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Abstract
Employee engagement indicates an
employee’s cognitive, emotional and
behavioural state towards desired
organizational outcomes. Organizational
citizenship behavior is the
pro-social behavior of an employee
which is discretionary and not part
of the organization that affects other
employees and the organization.
Present study assesses the impact of
employee engagement on organizational
citizenship behavior. Data
analyzed from 195 employees from
20 retail organizations in Kerala revealed
a significant impact of employee
engagement on organizational
citizenship behavior. Results
also established a significant difference
in the two variables with respect
to demographic factors like
gender, age and experience. The
study offers critical insights to managers
in establishing prudent human
resource policies and practices for
facilitating optimum talent management.
Keywords: N.A.
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