Impact of Organizational Culture on Turnover Intentions in BPO Sector in India
Published: 2013
Author(s) Name: Sulakshna Dwivedi, Sanjay Kaushik, Luxmi |
Author(s) Affiliation:
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Abstract
The present study has been conducted
in three strata comprising 15 BPO units
in and around Chandigarh to establish
a relationship among Organizational
Culture, Commitment, and Turnover
Intentions of employees. Further,
the study examines the mediating role
of Organizational Commitment between
Organizational Culture and Turnover
Intentions. Results revealed that Turnover
Intention is significantly influenced
by Organizational Culture and
Commitment. The role of Organizational
Commitment in Organizational Culture
and Turnover Intentions has been
found to be not a perfect mediation
type rather it is a partial mediation.
This study contributes to a better understanding
of the influence of Organizational
Culture and mediating effects
of Organizational Commitment on
the Turnover Intentions among employees
in the BPO sector.
Keywords: N.A.
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