Industrial Relations at Maruti-Suzuki
Published: 2011
Author(s) Name: Ratna Sen
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Abstract
India’s largest automobile manufacturer,
Maruti Suzuki India Ltd,
has achieved excellence in product
innovation, production systems,
customer services and satisfaction,
and has a hold of over
half the Indian auto market. It is
also a company which is known
for making many changes over
the years to face competition and
for using HRM strategies extensively.
Yet the company does not
appear to have been able to develop
a mature relationship with
its employee unions, and has been
repeatedly facing confrontation
with employee representatives.
This could be an indication of ineptitude
on the part of a multinational
in understanding employee
rights and aspirations in the host
country, or a deliberate strategy
to control unions despite facing
small periodic losses.
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