Psychological Capital and Citizenship Behavior: Evidence from Telecom Sector in India
Published: 2013
Author(s) Name: Amit Shukla, Shailendra Singh |
Author(s) Affiliation: HRM Group, Indian Institute of Management, Lucknow, Uttar Pradesh, India.
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Abstract
The present study explores the
association of employees Psychological
Capital with their job
satisfaction and organizational
citizenship behavior (OCB) in
the Indian context. It attempts
to examine the mediating role
played by job satisfaction between
Psychological Capital and
OCB. A self-reported paper
based questionnaire survey was
conducted on mid-level managers
(N=172) from a large Indian
telecom company. Results revealed
that Psychological Capital
was a better predictor of job
satisfaction as compared to OCB
and the proposed mediating relationship
was partially supported.
Research findings and its
implications for theory and
practice are further discussed.
Finally, some new avenues for
future research are suggested.
Keywords: N.A.
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