Work Alienation: Role of Organization and Supervisor Support in Indian BPO Sector
Published: 2018
Author(s) Name: Prajna Srutismara, Surya Prakash Pati and Ashish Rastogi |
Author(s) Affiliation: Human Resource Manager Sweans Technologies Pvt. Ltd.,KINFRA Techno Industrial Park, Kozhikode.
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Abstract
Attrition has been recognized as one
of the principal threats to the competitiveness
of Indian BPO sector.
More specifically many researchers
have identified that it is often the
early career professionals who decide
against an extended relationship
with the BPO. Using the job demand-
resource lens, we explored
whether work alienation is associated
with turnover of the early career
employees in the Indian BPO
sector. Additionally, we also investigated
whether work alienation
mediates the relationship between
organizational support variables
and turnover intention. We found
evidence for a full mediation. The
implications of the study findings
are also discussed.
Keywords: N.A.
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