Analysis of User Satisfaction at the Higher Academic Institutions (Jammu and Kashmir) using SPSS

Abstract

In order to determine the library performance (in terms of resources available) and to identify the areas of improvement in an academic library, user satisfaction is of prime importance. The present study aims to evaluate user (students) satisfaction level based on their perspectives and analyse the relationship between user satisfaction and the overall library development. To solicit data for the study ‘survey research method’ is adopted, supplemented by a questionnaire (developed after thorough literature study). A total of 1656 responses were obtained through the simple random sampling technique among university students of varied departments. The collected data were analysed using Statistical Package for the Social Sciences (through calculation of frequency, percentage, mean standard deviation) for displaying ranks. The results of the study will assist academic institutions in formulating effective approaches and plans to ensure the better delivery of quality resources (services/facilities) to the library users to enhance their satisfaction, thereby attracting more users. Also, this study will be helpful in regularly analysing users (heterogeneous group of library users) satisfaction and soliciting their varied views. Analysis of library users’ satisfaction, would be helpful for authorities in developing strategies (keeping in view the user perception) for the development of parent institution as a whole.

Keywords: Users, Satisfaction, Resources, Institutions, Library

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