Awareness and Satisfaction of Library Resources and Services: An Evaluative Study of Central University of Jammu, Jammu

Abstract

In this study, an attempt is made to evaluate the academic and research support services of Central University of Jammu, Jammu which is divided into five sections: Introduction of the study, Review of literature, Research methodology, Data analysis and interpretation and Conclusion of the study. In this study, non-probability sampling technique was used. Null hypothesis of the study is “there is no significance difference of awareness and satisfaction regarding library resources and services among the user of Central University of Jammu”. The present study was based on primary data. The data was collected through a questionnaire. Data was analysed with the help of SPSS and Chi-Square test used for hypothesis testing. The study found that majority of the respondents was male, and they visited the library on daily basis for issue or return the books and to update them. It was also observed that most of the respondents preferred both printed and electronic resources, were fully satisfied with the assistance of library staff and with the library’s print as well as e-resources.

Keywords: E-Books, E-Journals, Library Resources, Library User, User Satisfaction, Library Staff

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