Global Research Trends on Chatbot and ChatGPT in the 21st Century
Published: 2023
Author(s) Name: Kunjan Prasad Gupta, Manendra Kumar Singh, Shyambali Kumar |
Author(s) Affiliation: Govt. Girls College Waidhan, Singrauli, Madhya Pradesh, India.
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Abstract
The study offers a comprehensive analysis of global research on Chatbot and ChatGPT from 2002 to 2023. A rapid research growth has been noted after the year 2017. The research growth, authorship analysis, keyword analysis, citation pattern, co-occurrence of keywords and thematic analysis were analysed. The USA leads in publications and citations, while the Norway achieved the highest average citations. Keyword trends highlighted “Chatbot,” “Artificial intelligence” and “ChatGPT” as research domains. Thematic clusters emerged from co-occurrence analysis. Finally, this study maps the dynamic evolution of Chatbot and ChatGPT research in the first two decades of the 21st century and offers insights for researchers, practitioners and policymakers in the AI research field.
Keywords: Bibliometrics, Chabot, ChatGPT, Lotka Law, Artificial Intelligence, Cluster Analysis
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