Abstract
The current study has investigated the effect of organisational structure and information and communication technology (ICT)
on knowledge-management process in Indian milk co-operatives. Independent variable of this research is organisational structure and its
dimensions (centralisation, formalisation, and integration) and ICT. Dependent variable is knowledge-management process (acquiring and
creating, organising and storing, sharing/disseminating, and applying). Both qualitative and quantitate research methods have been used
in this study. Data were collected using questionnaires. The questionnaires were framed based on measurement parameters suggested in
literature. As there are very few studies reported in literature in the context of Indian agricultural organisation, in general and Indian milk
co-operatives in particular, the parameters used in other kind of organisation were used in this study. The questions in the questionnaires were
suitably changed to make them more relevant/appropriate for milk co-operatives. Structural equation modeling (SEM) was used for hypotheses
testing and analysis. Tools like SPSS and AMOS (version 20.0) were used for data analysis. The result showed that there was significant and
positive effect of integration and ICT on knowledge-management process in Indian milk co-operatives. These results obtained would help
managers of milk co-operative to better understand the linkage between organisational structure, ICT, and knowledge-management process.
This work is one of the first empirical studies that examine the relationship between organisational structure, ICT, and knowledge-management
process in Indian milk co-operatives.
Keywords: Agriculture Knowledge Management (AKM), Centralisation, Formalisation, Information Communication Technology (ICT), Integration, Knowledge Management (KM), Milk Co-operatives, Technology
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