Knowledge Management in Business- A Review of Techniques and Tools

Abstract

Knowledge Management Systems (KMS) are gaining strategic importance in business these days. They are acting as key enablers of business performance monitoring and catalyst for the business processes. The acceptance of this new strategy and final implementation still remain full of apprehensions and it demands a lot of future research on a global scale. Through Knowledge Management Systems, organisations seek to acquire and create potentially useful knowledge. This should give way to making it available to those who use it at appropriate time and place and achieve maximum effective usage which positively influences organisational performance. In this paper an effort is made by the authors to review some of the techniques and tools which have enabled organisations worldwide to implement knowledge management activities with a well-informed approach successfully.

Keywords: Knowledge Management (KM), Knowledge Management System (KMS), Knowledge Management Software, Knowledge Workers.

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