Emotional Intelligence Management in Industries: Grown Menace - Instilling Wisdom
Published: 2011
Author(s) Name: Dr. Priya khaddar Dubey
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Abstract
The objective of this paper is to identify the extent to
which organization in India are aware about Emotional
Intelligence Management and also have a macro
level understanding of Emotional Intelligence in a few
other organization. EIM has become an accepted
lexicon of the business leaders. Emotional Intelligence
Management is a systematic, organized, explicit and
deliberate ongoing process of creating, disseminating,
sharing, applying, renewing and updating the
knowledge for achieving the organizational objectives.
EIM will play crucial role in the near future, enhancing
productivity, increasing customer satisfaction and
performance of the organization. The EIM based
activities in providing goods and services through rich
knowledge based marketing leads to competitive
advantage.
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