Transformation In Indian Banks Through Changing Work-Culture and Economic Environment in Banks

Abstract

In this paper an attempt has been made that how changing dimensions of the work culture and economic parameters are responsible for the recent bank transformation. On the basis of selected parameters paper finds some issues and also new opportunities for the Indian banking industry, particularly for the public sector banks. The paper discussed mainly two aspect of changing work culture- changing composition of work force in banks and complaints made by the customers regarding various activities. Female ratio in banks is increasing particularly in public sector banks and foreign banks. The maximum complaints made in public sector banks are related to deposits. In case of private sector banks, they are related to credit cards and housing loans. In economic parameters, ROA has increased in all the bank groups. But more increase is observed in new private sector banks and foreign banks. Nonperformance assets are declined in all bank groups. The paper also discussed some emerging issues and new opportunities for the Indian banking industry. Keywords: Work Culture, Economic Parameters, Issues and Opportunities

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