Information Technology Services Issues and Challenges with A Case Study in Small Medium Enterprises

Abstract

Information Technology is one among the high priority resource in the current competitive business scenario. Digital Infrastructure consists of Hardware, Software, Network, Protocols, Policies and Practices that together organize and deliver the increasing power to business and society. The Information Technology services such as Messaging services, Web services, Email services, Data services, Log Monitoring services and others are important for any business. The malfunction or failure of any IT resources during critical situations is not accepted by the stake holders of any business. The Service Level Agreement provides the relationship between the IT service provider and the business customers, it is an evidence of written document which properly addresses the issues. The issues and challenges of Information Technology infrastructure management in Small and Medium Business Enterprises are discussed in this paper.

Keywords: Digital Infrastructure, Issues and Challenges of IT in SME, Open Source Infrastructure

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