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Study on effects of human resource policies on the employees of two leading hotel groups in Ranchi

International Journal of Tourism and Travel

Volume 2 Issue 2

Published: 2009
Author(s) Name: Sonia Gupta, Atul Gupta
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Ranchi is the capital of Jharkhand. It is witnessing a great change in all respects. The business is growing, the opportunities are increasing. There are many new hotels coming up here but the management of all hotels seems to lack professionalism. Attempt is made through this study to find out the HR policies practiced by two leading hotel groups- The Capitol Group of Hotels and Hotel Green Horizon. The data was collected and analyzed to get an insight into the effects these policies have on the employees. The objective of the study is to find out the appraisal methods followed by these hotels and the satisfaction of the employees with it. The basis used for promotions and salary increment has also been examined. The major source of recruitment of manpower in these hotels and the cause of staff turnover has also been studied.

Keywords: Human resource policy, performance appraisal, job satisfaction, Ranchi.

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