Abstract
In the global scenario, the Business Process
Outsourcing (BPO) sector is one of the fast growing
sectors after the liberalisation, privatisation, and
globalisation, to increase job opportunities day by day.
The present study examines the relationship between
the workplace stress, well-being, and quality of life.
It also aims to investigate the differences between
day and night shift workers, males and females, and
married and unmarried employees working in BPO
sector with respect to experienced workplace stress,
well-being and quality of life. In the present study, 120
employees were selected from the different business
process companies. The analysis revealed that
organisational role stress is significantly correlated with
sociability. And, quality of work life was significantly
correlated with well-being. However, the difference in
gender was found on organisational role stress and
some of its dimensions, as well as on quality of work
life. Succinctly, married and unmarried employees
differed on dimensions of well-being. As far as, shift
timings are concerned, day shift employees were
found to differ significantly from night shift employees
on organisational role stress and its few dimensions,
as well as on quality of work life. From the findings
of the study, it has been understood that the gender
differences, marital status difference, and difference
in shift timings have made an impact on the variables
such as workplace stress, quality of work life, and wellbeing
of BPO employees.
Keywords: Business Process Outsourcing, Workplace Stress, Well-being, Quality of Life, Employees
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