Dr. Vinti Davar, Mr. Sandeep Malik
Abstract
Purpose – The aim of the study is to assess factors affecting dining experience of guests of selected resorts of Haryana, Punjab and Himanchal Pradesh.
Design/methodology/approach – The study used interview technique. A questionnaire with the help of informal interviews with resort guests industry was structured for this study. The study was undertaken at selected resorts situated in Haryana, Punjab and Himanchal Pradesh involving face-to-face administration of the questionnaire. A useable sample of 90 participants resulted.
Findings – The results indicate that there is statistically significant difference between male and female respondents regarding quantity of the dish severed, nutritional values provided by the dish and religion of the respondent.
Originality/value – The study has been the first attempt to find out the factors affecting the dining experience of guests of selected resorts situated in Haryana, Punjab and Himanchal Pradesh.
Keywords: Customer, Satisfaction, Dining Experiences
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