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Exploratory Factor Analysis for Employees Retention in Four and Five Star Hotels of Ahmedabad

Journal of Hospitality Application and Research

Volume 12 Issue 1

Published: 2017
Author(s) Name: Salla Vijay Kumar, Hiren J. Patel | Author(s) Affiliation: Lecturer, Institute of Hotel Management, Ahmedabad, Gujarat, India.
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Abstract

Purpose: The purpose of this paper is to extract the factors responsible for retention of employees in four and five star hotels in Ahmedabad. Design/methodology/approach: The researchers have analyzed data collected from 105 respondents and used exploratory factor analysis to extract the factors. Exploratory research design is used with convenience sampling method for data collected. Findings: Various variables (total 66) related to pay scale, compensation, rewards, promotion, leadership, participation in decision making, work-life balance, job satisfaction, organizational work culture, superior-subordinate support, job security, retention strategies and organizational relationship are selected for the exploratory factor analysis. The result indicates that total five factors have been extracted from the listed variables. This explains three-fourth of total variance for the employees retention in hotels. Research Limitations/Implications: The study is limited because it did not include other cities of the state and also concentrates middle and lower hierarchy of the hotels. The results are applicable to this segment only. Practical Implications: Findings highlighted can be helpful to hotel service provider in retaining their employees by understanding which factors are more influential toward retention.

Keywords: Hospitality, Retention, Attrition, Exploratory Factor Analysis (EFA)

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