Impact of General Mental Ability (GMA) on Task and Contextual Job Performance of Employees Working in Hospitality Industry: An Empirical Study

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The connection between the General Mental Ability (GMA) with Task and Contextual Job Performance of employees has frequently studied by the researchers in many fields. This is an empirical study and studying the Impact of General Mental Ability (GMA) on contextual Performance and task performance of employees working in Hospitality Industry. Hospitality Industry is one of the fastest growing industries in India. So, there is a continuous need to tap the new changes of the industry. General Mental Ability includes six constructs (Word Meaning Ability, Analytical Information’s Ability Classification Ability, Numerical Ability, Coding Ability and Inference Based Ability; whereas Job Performance constructs: task and contextual performance. The data were collected from 405 employees (male & female both) from all age group employees working in five star hotels of India. Data were collected from a five point Likert scale and as well as Dichotomous Scale developed questionnaire. Pilot study has done on 70 employees, on the basis of pilot study results, SPSS 25 and AMOS software is used for the data analysis of the respondents. Based on the analysis, study shows the significant positive correlation between the General Mental Ability, Contextual Performance and Task Performance. Further studies can be done with some other constructs of task and contextual performance.

Keywords: General Mental Ability, Task Performance, Contextual Performance, Employees, Hotel Industry

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