Role of Conscientiousness Factors Impacting the Job Performance of Employees Working in Hospitality Industry: An Empirical Study

Abstract

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The connection between the Conscientiousness Personality and job performance of workers as frequently studied in many fields. In the digital era of diversity of customer expectations many new viewpoint came in service sector field and the expectations of customers continuously rising on, so the service sector employees have to manage the demands and expectations of the customers according to their needs. Study is investigating the role of Conscientiousness Personality factors impacting on the Job Performance in Hotel Industry. Hospitality Industry is one of the fastest growing industries in India. So, there is a need to continuously tap the new changes of the industry. This is an empirical study, data were collected from 276 employees (male & female both) from all age groups working in five star hotel of India. Data were collected from a five point Likert scale developed questionnaire. Pilot study has done on 50 employees, on the basis of pilot study results AMOS software is used for the data analysis of the respondents. Based on the Big five Model the Conscientiousness trait of personality consist two sub variables (dutifulness and self-discipline), where Job performance consists task and contextual performance. Study shows that a significant positive correlation with task and contextual job performance.

Keywords: Individual Personality, Conscientiousness, Job Performance, Task Performance, Contextual Performance, Hotel Industry

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