A Study of Working Conditions in the hospitals of Satara City

Abstract

A hospital is a social institution which possesses adequate accommodation, well - qualified and experienced staff to provide complete health care viz. preventive, promotive, curative and rehabilitative character of the highest quality to all people, which conducts educational and training programmes for health workers/functionaries required for efficacious medical care and hospital services; which conducts research assisting the advancement of medical science and which conducts programmes in health education. Although hospital employees are important component of the health care service provision, their perspectives have received little attention compared to patients’ perspectives. In order to have a successful service encounter that serves the patients well, we need a better understanding of the employees’ perspectives. Because patients’ satisfaction is to an extent depends upon the hospital management and the employees. A satisfied employee is expected to provide a better care to his patients than an unsatisfied employee. Therefore, in order to ascertain the perceptions and opinions of the employees in relation to various related issues, as well as to study the level working conditions the researchers have selected this study area. Key Words : Working Conditions, Hospitals, Rehabilitation, Employees, Satisfaction

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