Driving In-role Performance through Citizenship Behaviours

Abstract

In this competitive era organisations strive to enhance the performance of their firm to grow and attain sustainability. Human resources being the intangible valuable assets of a firm contribute a large share in deciding the fate of their employers. Considering significance of employees behavior in firms performance, the citizenship behaviors have been gaining considerable importance. Organisational citizenship behaviors are extra-role behavior where the employees go beyond the formal responsibilities of their job and work for benefiting their firm. This research aims at examining the relationship and impact of citizenship behavior on in-role performance among the employees of banking industry. One hundred and twenty employees have been chosen as respondents to conduct this survey from public and private sector banks. Results of the study indicate significant relationship of extra-role behaviors and task performance, also citizenship behaviors were seen to predict 63% of variance in the later. The study concludes by mentioning possible research implications.

Keywords: Organisational Citizenship Behaviours, In-role Performance, Extra-role Behaviours, Job Performance, Task Performance

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