Quality of Work Life of ATM Booths Night Guards in Dhaka City: A Survey of Private Banks

Abstract

The quality of work life is the quality of the relationship between employees and the total working environment. A better quality of work life (QWL) leads to better work performance as well as ensures the sound socioeconomic condition of workers. This study attempts to review the condition and QWL of night guards of ATM booths in various private banks in Dhaka city. A descriptive survey research design was developed to meet the research objective and simple random sampling technique has been used for the selection of respondents. For the purpose of study, 200 night guards were selected as respondents from different ATM booths of various private banks in Dhaka city. Both demographics and work-related factors were analyzed during the study. After a thorough review of literature, six specific factors – freedom at work, working hours, work-life balance, job security, social recognition, and health facilities – were selected as indicators of the QWL. The study proposed and tested a hypothesis that the QWL depends on the existence of the independent variable in an organization by using multiple regression analysis. The findings of the study would certainly assist in increasing in that particular industry through its proper implementation and execution.

Keywords: Quality of Work Life, Job Satisfaction, Night Guards, ATM Booths, Banks

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