Performance Evaluation Under Business Process Integration: A Critical Review

Abstract

Managing supply chain in 21st century is rapidly evolving with continuous flow of innovative ideas supported by technology driven solutions. Focused on globalization, business firms, now-a-days, are at par with all business functions that integrate strategic sourcing, operations and distribution to clients at large leading to customer satisfaction. Nevertheless, today’s business firms are facing a competitive and complex market environment than even before. Success in business is no longer a matter of analyzing performance of only one specific firm, but that of a chain of firms involved in delivering and supplying; individual firm rather acting as a single entity in the chain of supply. In this study, an attempt has been made to critically review the issues relating to performance evaluation of firms functioning under information communication platform. The extensive literature review is primarily aimed at understanding the complexity and intricacy in evaluating the supply chain performance on an ERP integrated platform. Industry specific case studies, if supplanted with the key findings from literatures, can really make the difference to figure out the underlying factors in synergizing the business process integration to improve supply chain performance, ultimately contributing to firm performance.

Keywords: Business Processes, Enterprise Resource Planning, Supply Chain, Firm Performance, Integration

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